Privacy Policy

1. Introduction

Benzene Mobile ERP (“Benzene,” “Application,” “App,” “we,” “us,” or “our”) is a mobile business-management application operated by Micropark Oncloud Private Limited.

This Privacy Policy explains how we collect, use, store, protect and disclose information when you:

• Use the Benzene Mobile ERP mobile application;
• Visit https://benzenepos.com, including the Benzene Mobile ERP webpage;
• Create or manage a Benzene Mobile ERP account;
• Use our billing, inventory, purchase, customer, supplier, payroll, attendance, reporting, backup, printing or related services; or
• Contact us for customer service, technical support or other enquiries.

By accessing or using Benzene Mobile ERP, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

The information we collect depends on how you use the Application and which features you enable.

2.1 Account and Personal Information

When you register, subscribe, contact us or use certain features, we may collect information such as:

• Name;
• Email address;
• Telephone number;
• User ID or account identifier;
• Business name;
• Business address;
• Billing or contact address;
• Country or region;
• Login and account information; and
• Information you provide when contacting customer support.

2.2 Business Information Entered into the Application

Benzene Mobile ERP allows users to enter and manage business records. Depending on the features used, this information may include:

• Products and inventory records;
• Sales and invoice information;
• Purchase records;
• Customer and supplier information;
• Account balances and payment records;
• Expenses and business reports;
• Employee information;
• Payroll and salary records;
• Employee attendance and check-in or check-out records;
• Tax, discount and pricing information; and
• Other business information entered by the user.

You are responsible for ensuring that you have the legal authority to enter, process and store information relating to your customers, suppliers, employees and other individuals.

2.3 Device and Technical Information

We may automatically collect limited technical information when you access the Application or website, including:

• Device type, model and manufacturer;
• Operating-system name and version;
• Application version;
• Internet Protocol address;
• Device or application identifiers;
• Language and regional settings;
• Browser type;
• Date and time of access;
• Crash reports;
• Diagnostic information;
• Performance information; and
• Application usage and interaction information.

This information helps us operate, secure, diagnose and improve the Application.

2.4 Payment and Subscription Information

Benzene Mobile ERP may offer monthly or yearly subscriptions through third-party app stores or payment providers, including Google Play.

Payments made through Google Play or another authorised payment provider are processed directly by that provider. We generally do not receive or store your complete debit-card, credit-card or bank-account details.

We may receive limited subscription-related information, such as:

• Subscription product or plan;
• Purchase token or transaction identifier;
• Subscription status;
• Trial status;
• Purchase and renewal dates;
• Subscription expiry date;
• Cancellation status;
• Payment status; and
• Country or region associated with the transaction.

The processing of payment information by Google Play or another payment provider is governed by that provider’s own privacy policy and terms.

2.5 Backup and Restore Information

If you use an online backup, synchronisation or restore feature, the business information selected for backup may be transmitted to and stored on our servers or authorised cloud-service infrastructure.

The information included in a backup depends on the records created and the features used within the Application.

You should protect your account credentials and ensure that only authorised persons have access to your backups and restored information.

2.6 Customer Support Information

When you contact us, we may collect:

• Your name and contact information;
• Account or business details;
• Device and application information;
• Screenshots;
• Error messages;
• Diagnostic records;
• Support conversations; and
• Any other information you voluntarily provide.

Please avoid sending passwords, complete payment-card details or unnecessary sensitive personal information through email, WhatsApp or other support channels.

2.7 Mobile Device Permissions

Depending on the features you use, Benzene Mobile ERP may request access to certain device functions.

Camera

Camera access may be used for features such as scanning barcodes, capturing product images or attaching images to records.

Photos, Media or Storage

Storage or media access may be used to:

• Save, import or export documents;
• Store or select product images;
• Generate and share invoices;
• Create or restore backups; or
• Access files selected by the user.

Bluetooth and Nearby Devices

Bluetooth or nearby-device access may be used to discover, connect to and communicate with compatible thermal printers or other supported devices.

Notifications

Notification permission may be used to send account, subscription, backup, service or important application-related notifications.

The exact permissions requested may vary according to your device, operating-system version and the features you use. You may manage permissions through your device settings. Disabling a permission may prevent the related feature from working correctly.

3. How We Use Information

We may use collected information to:

• Create, authenticate and manage user accounts;
• Provide billing and invoicing features;
• Manage inventory and purchase records;
• Maintain customer and supplier accounts;
• Provide payroll and attendance functionality;
• Generate business and financial reports;
• Provide backup, recovery and synchronisation features;
• Generate, print and share invoices;
• Connect to compatible thermal printers;
• Activate and manage free trials and paid subscriptions;
• Validate purchases and subscription entitlements;
• Process subscription renewals, cancellations and refunds;
• Provide customer and technical support;
• Respond to enquiries and service requests;
• Send service, security and account-related communications;
• Diagnose technical issues and application crashes;
• Improve application performance, reliability and usability;
• Monitor and prevent fraud, misuse and unauthorised access;
• Protect our legal rights and the safety of our users;
• Comply with applicable laws and lawful requests; and
• Carry out other purposes disclosed to you when information is collected.

Where required by law, we will rely on an appropriate legal basis, such as performance of a contract, legitimate interests, legal compliance or your consent.

4. How We Share Information

We do not sell your personal information.

We may share limited information in the following circumstances.

4.1 Service Providers

We may use trusted service providers for services such as:

• Cloud hosting and data storage;
• Database management;
• Backup infrastructure;
• Application analytics;
• Crash reporting;
• Email delivery;
• Customer support;
• Security and fraud prevention; and
• Subscription and payment processing.

These service providers may process information only as necessary to provide their services to us and are expected to protect it appropriately.

4.2 App Stores and Payment Providers

Subscription and transaction information may be exchanged with Google Play or another authorised payment provider to:

• Process purchases;
• Verify subscriptions;
• Manage trials;
• Confirm renewals;
• Process cancellations or refunds; and
• Prevent fraudulent transactions.

4.3 Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, court order or lawful government request;
• Investigate fraud, abuse or security incidents;
• Enforce our agreements and policies;
• Protect our rights, property or safety; or
• Protect the rights, property or safety of users or others.

4.4 Business Transfers

If our business undergoes a merger, acquisition, restructuring, financing, sale of assets or similar transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

4.5 With Your Direction or Consent

We may disclose information when you request, authorise or consent to the disclosure.

For example, information may be shared when you intentionally export, print or send an invoice or report to another person.

5. Data Storage and International Processing

Information may be stored and processed in India or in other countries where we or our authorised service providers operate.

Data-protection laws in those locations may differ from the laws in your country. Where required, we take reasonable measures to ensure that international data transfers are protected in accordance with applicable law.

6. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide the Application and related services;
• Maintain your account;
• Fulfil the purposes described in this Privacy Policy;
• Complete backup and recovery operations;
• Resolve disputes;
• Prevent fraud and abuse;
• Enforce our agreements; and
• Meet legal, accounting, tax and regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

When information is no longer required, we may delete, anonymise or securely isolate it, subject to applicable law and technical limitations.

Information may remain temporarily in encrypted backups until those backups are overwritten or securely deleted according to our backup-retention procedures.

7. Data Security

We use reasonable administrative, technical and organisational safeguards intended to protect information from:

• Unauthorised access;
• Accidental loss;
• Improper use;
• Unauthorised alteration;
• Disclosure; and
• Destruction.

These safeguards may include access controls, authentication procedures, restricted server access, backups and security monitoring.

However, no electronic transmission, mobile application, database or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for:

• Keeping your password and account credentials confidential;
• Restricting access to your device;
• Using strong and unique passwords;
• Signing out of shared devices;
• Maintaining appropriate backups; and
• Ensuring that employees and authorised users access only the information necessary for their roles.

Please contact us promptly if you believe your account or information has been compromised.

8. Your Privacy Rights

Depending on your country or region, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request a portable copy of eligible information; and
• Submit a complaint to an applicable data-protection authority.

These rights may be limited by applicable law. For example, we may retain certain information where necessary to comply with legal obligations, prevent fraud, resolve disputes or enforce agreements.

To exercise a privacy right, email info@benzenepos.com. We may ask you to verify your identity and account ownership before completing the request.

9. Account and Data Deletion

You may request deletion of your Benzene Mobile ERP account and associated personal information by emailing:

info@benzenepos.com

Please use the subject line:

Your request should include sufficient information to identify the account, such as:

• Registered name;
• Registered email address;
• Registered telephone number, where applicable; and
• Business or account name.

For security, we may request additional information to verify account ownership.

After verification, we will process the deletion request within a reasonable period, subject to applicable law. Certain records may be retained when required for legal, security, fraud-prevention, accounting or regulatory purposes.

Deleting the Application from your device does not automatically delete your account or information stored on our servers. A separate account-deletion request may be required.

Account deletion does not automatically cancel an active Google Play subscription. You must separately cancel the subscription through your Google Play account to prevent future renewal charges.

10. Marketing and Service Communications

We may send essential communications relating to:

• Your account;
• Security;
• Subscription status;
• Payment or renewal status;
• Changes to the Application;
• Technical issues;
• Privacy Policy updates; and
• Customer-support requests.

These service communications may be necessary to operate your account and may not be optional while the account remains active.

Where permitted by law, we may also send promotional communications. You may opt out of promotional emails by:

• Using the unsubscribe option included in the communication; or
• Contacting info@benzenepos.com.

Opting out of promotional communications will not prevent us from sending essential account, transaction, security or service-related messages.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Operate website functions;
• Remember user preferences;
• Understand website usage;
• Measure performance;
• Improve website content;
• Maintain security; and
• Support marketing activities.

You may configure your browser to reject or remove cookies. Some website features may not work properly when cookies are disabled.

Third-party content embedded on our website, such as videos, app-store links or social-media links, may be governed by the privacy policies of those third parties.

12. Analytics and Diagnostic Services

We may use analytics, performance-monitoring or crash-reporting services to understand how the Application and website operate.

These services may receive limited technical information such as:

• Device type;
• Operating-system version;
• Application version;
• Crash details;
• Performance metrics;
• Approximate region;
• IP address; and
• Feature-interaction information.

We use this information to diagnose problems, maintain security and improve the Application.

Where required, analytics or advertising technologies will be used subject to applicable consent requirements.

13. Third-Party Services and Links

The Application or website may contain links to or integrate with third-party services, including:

• Google Play;
• YouTube;
• WhatsApp;
• Social-media platforms;
• Printer hardware or software;
• Payment providers; and
• Other external websites or services.

We do not control the privacy, security or content practices of independent third parties. Information you provide directly to those services is governed by their respective privacy policies and terms.

You should review the privacy policy of each third-party service before providing information.

14. Employee, Customer and Supplier Information

Benzene Mobile ERP is intended for business use and may allow account holders to enter information concerning employees, customers and suppliers.

The business or account holder generally determines:

• Which information is entered;
• Why it is processed;
• Who may access it;
• How long it is retained; and
• Whether it is printed, exported or shared.

The account holder is responsible for complying with applicable employment, privacy, tax, accounting and data-protection laws when processing this information.

If your information was entered into Benzene Mobile ERP by a business that uses the Application, you should normally contact that business first regarding access, correction or deletion. We will provide reasonable assistance where required and legally permitted.

15. Children’s Privacy

Benzene Mobile ERP is a business-management application and is not directed to children.

We do not knowingly collect personal information directly from children under the minimum legal age applicable in their jurisdiction.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact info@benzenepos.com. We will review the request and take appropriate action.

16. Do Not Track Signals

Some browsers provide a “Do Not Track” setting. There is currently no universally accepted standard governing how websites and applications must respond to these signals.

Our website may not respond to all Do Not Track signals. You can manage cookies, permissions and tracking preferences through your browser, device or operating-system settings.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to the Application;
• New features or services;
• Changes to our data practices;
• Legal or regulatory requirements; or
• Security and operational improvements.

When we update the Privacy Policy, we will revise the “Last updated” date at the top of this document.

Material changes may also be communicated through the Application, website, email or another appropriate method.

Your continued use of the Application after an updated Privacy Policy becomes effective constitutes acknowledgement of the revised policy, to the extent permitted by law.

18. Contact Us

For questions, complaints, privacy requests or account-deletion requests, contact: